Returns Processing
Read & understand our Returns Policy
Returns Policy
Yellowgrid understands sometimes goods can become faulty, and we do our best to resolve the issue. Many customers attempt to return incomplete or non-faulty items. Please read our returns policy before requesting an RMA. Additions to the phone (e.g. curly cord, ethernet cable, hand piece, stand) are not covered under Fanvil's warranty.
| Faulty product | Brand new condition, no fault | Not in new condition, no fault | |
| Returned within 30 days | Full credit or replacement | Credit note with a restocking fee | Unable to issue credit or a replacement |
| Returned between 30 days & 2 years | Warranty replacement | Unable to issue credit or a replacement | |
| Returned after 2 years | Unable to issue credit or a replacement | ||
We don't do advance replacements. If you require a replacement device before you can return the faulty one, please create a new return and quote your order number in the fault report so we can credit the returned item if it's found to be faulty.